My phone activates the card reader from a distance

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• My Android phone is activating reader or door at too long a distance

  If you have issues with your android phone activating readers at too far a distance - i.e. when walking near a door but not wanting to go through the door 1. Open your 5dkey android app 2. Click on the settings cog wheel bottom right Change the ...

• My app isn't activating a card reader

  Please check the following: A) Logged in B) You have a valid virtual card for the site you are at and that it is not expired. C) Check with the site admin, that you are allowed through the door / gate at this time. Your entry may be restricted by the ...

• 5dkey app not working, though virtual card is downloaded and my bluetooth is on

  Please check that bluetooth is enabled in app settings. The app asks for bluetooth permissions when you first install. If you have accidentally clicked 'No' - the app won't function by presenting it to a card reader point. To check this on iOS for ...

• What permission settings should I use for Android app installation.

  When you install 5dkey onto Android - you are prompted for the following permission settings. 'Allow 5dkey to find connect and determine the relative position of nearby devices' Here you need to select allow, as this is how 5dkey can activate enabled ...

• What is the difference between NEAR ME and ALL app filter

  Near me just shows devices (card readers and smart locks) that are in bluetooth range All shows all vCards (Virtual Proximity Cards) and eKeys that have been assigned to you.